Making a claim

We understand making a claim can be a worrying time, so our aim to is to give you clear, helpful information that will make the process as simple and stress free as possible.

If an incident happens, contact one of our helpful advisers as soon as you can.

We're here to guide you through what happens next.

Claims line:

+44 (0)800 997 8986

Mon - Fri: 9:00am - 5:30pm (excl. Bank Holidays)

Claims email:

Help and advice

Want to check if you’re covered?

You can find details of everything that is covered in your policy in your Insurance Schedule which was sent to you when you first took out the policy. Or you can download a copy by logging in to your members portal.


Already insured?

WIN a £200 John Lewis / Waitrose Gift Card when you share your renewal date with us.


Got a question?

Can’t find what you’re looking for? Call 0800 668 1661 and one of our friendly advisors will be happy to help.