If you wish to make a claim under your insurance policy, please notify the claims team of any incident or loss as soon as reasonably practicable. Contact information can be found within your Insurance Booklet and below.
Please ensure that you read through all claims conditions which are detailed within your Insurance Booklet, as these form part of your contract of insurance. If you do not, a claim may be rejected, or payment could be reduced, or your policy might be invalid.
Before making a claim, please review your Insurance Schedule to confirm that you have the appropriate insurance in place to cover the claim.
Claims under certain sections of your policy may be subject to an excess. This means that if your claim is successful, you will be responsible for paying part of the claim, or a specified amount of time will be deducted from the claim settlement calculation. Please refer to your Insurance Schedule/Booklet for details of any excesses and single article limits which may apply.
The claims service is provided by specialist claims handlers, MAC Marine Claims. You can notify your claim by phone, email or post as detailed below.
Should you have Marine Legal Protection cover and you wish to make a claim against this insurance, please refer to your separate Insurance Booklet for claim contact information.
Phone: 0333 400 9159
Email: office@macmarineclaims.com
Post:
MAC Marine Claims Ltd.
Suite 26 Alum House (FF),
Discovery Court,
551-553 Wallisdown Road,
Poole,
Dorset,
BH12 5AG
Please note: The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Want to check if you’re covered?
You can find details of everything that is covered in your policy in your Insurance Schedule which was sent to you when you first took out the policy.
Or you can download a copy by logging in to your members portal.
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Can’t find what you’re looking for? Call 0800 668 1661 and one of our friendly advisors will be happy to help.
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